At Pure Hand Co., customer satisfaction is our priority. We strive to deliver high-quality handmade products. Please read this Return & Refund Policy carefully before placing an order.
By purchasing from https://phpurehands.com, you agree to the terms outlined below.
1. Return Eligibility
You may request a return if:
You receive a damaged product.
You receive a defective product.
You receive the wrong product.
The product is missing parts or accessories (if applicable).
To be eligible for a return:
The request must be made within 7 days of receiving the order.
The product must be unused, unwashed, and in its original condition.
All original packaging, tags, labels, invoices, and accessories must be included.
The product must not show signs of use, damage, or alteration caused by the customer.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
Products purchased during clearance or sale.
Customized or personalized products.
Gift cards or promotional items.
Products damaged due to misuse or improper handling.
Products returned without original packaging or invoice.
Any product marked as “Non-Returnable” on the product page.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please provide:
Order Number
Product Name
Clear photographs of the product
Images of the shipping package
A brief description of the issue
Our support team will review your request and respond within 2–5 business days.
4. Return Process
To initiate a return:
Contact our customer support team.
Share your order details and reason for the return.
Wait for return approval.
Pack the product securely in its original packaging.
Ship the product (or arrange pickup if available).
Returns sent without prior approval may not be accepted.
5. Refund Process
Once the returned product is received and inspected:
If approved, your refund will be processed.
The refund will be credited to your original payment method.
Refunds are generally processed within 5–10 business days after approval.
Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
6. Exchange Policy
Eligible products may be exchanged for:
The same product (if damaged or defective).
The correct product (if an incorrect item was delivered).
Exchanges are subject to product availability.
7. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
If cancellation is approved before dispatch, the refund will be processed to the original payment method.
8. Return Shipping Charges
If the return is due to:
Wrong product delivered
Damaged product
Defective product
Pure Hand Co. will bear the return shipping cost.
For all other approved returns, the customer may be responsible for the return shipping charges unless otherwise specified.
9. Refund Exceptions
Refunds may not be issued if:
The returned product is found to be used.
The product is damaged due to customer handling.
The return request is made after the specified return period.
The product is returned without original packaging, tags, or proof of purchase.
The returned item does not meet our return eligibility criteria.
10. Delayed or Missing Refunds
If you have not received your refund:
Check your bank account.
Contact your credit card company or payment provider.
Contact your bank, as processing times may vary.
If you still have not received your refund after completing these steps, please contact our support team.
11. Contact Us
For any return, refund, or exchange-related queries, please contact:
Pure Hand Co.
Website: https://phpurehands.com
Email: Syed_afaq@yahoo.com
Phone:+91 70064 96489
Our customer support team will assist you as quickly as possible.
12. Policy Updates
Pure Hand Co. reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
Any changes will be posted on this page with the updated Effective Date. Continued use of the Website after such changes constitutes your acceptance of the revised Policy.