1. General

  1. Welcome to Pure Hand Co. (“Pure Hand Co.”, “Company”, “Website”, “We”, “Us”, or “Our”). We respect your privacy and are committed to protecting the personal information that you share with us while accessing or using our website https://phpurehands.com (“Platform”).

  2. This Privacy Policy explains how we collect, use, process, store, disclose, and protect your personal information when you browse our website, create an account, purchase products, communicate with us, or otherwise use our services.

  3. By accessing or using our Platform, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of our Platform.

  4. This Privacy Policy should be read together with our Terms & Conditions, Shipping Policy, Refund Policy, and any other policies published on our website.

  5. If you are accessing the Platform from outside India, you do so at your own discretion and are responsible for complying with the applicable local laws.

2. Information We Collect

During your interaction with our Platform, we may collect the following information:

Personal Information

  • Full Name

  • Mobile Number

  • Email Address

  • Billing Address

  • Shipping Address

  • Account Login Details

  • Order History

  • Customer Support Communications

Payment Information

Payments are securely processed through authorized third-party payment gateways. We do not store your debit card, credit card, banking credentials, CVV, OTP, or UPI PIN on our servers.

Device & Usage Information

We may automatically collect:

  • IP Address

  • Browser Information

  • Device Information

  • Operating System

  • Website Activity

  • Cookies

  • Session Information

  • Location (where permitted)

3. Cookies Policy

We use cookies and similar technologies to:

  • Improve website functionality

  • Remember your preferences

  • Keep you logged in

  • Analyse website traffic

  • Personalize your shopping experience

  • Measure advertising performance

You may disable cookies through your browser settings; however, some features of the Platform may not function properly.

4. How We Use Your Information

We use your information for the following purposes:

  • Processing and delivering your orders

  • Managing your customer account

  • Providing customer support

  • Sending order confirmations and shipping updates

  • Preventing fraud and unauthorized activities

  • Improving our website performance

  • Conducting analytics and research

  • Personalizing product recommendations

  • Sending promotional offers (only where permitted)

  • Complying with legal obligations

5. Sharing of Information

We do not sell or rent your personal information.

Your information may be shared only with:

  • Courier and logistics partners

  • Payment gateway providers

  • Website hosting providers

  • Technology service providers

  • Marketing and analytics partners

  • Government or regulatory authorities where required by applicable law

All such third parties are required to protect your information and use it only for authorized purposes.

6. Data Security

We maintain appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

Although we implement industry-standard security measures, no online transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil your orders

  • Provide customer support

  • Meet legal and regulatory requirements

  • Resolve disputes

  • Prevent fraud

  • Maintain business records

When the information is no longer required, it will be securely deleted or anonymized.

8. Your Rights

Subject to applicable laws, you may request to:

  • Access your personal information

  • Update or correct inaccurate information

  • Delete your account

  • Withdraw marketing consent

  • Request a copy of your stored information

  • Restrict or object to certain processing activities

Requests may be submitted using the contact details provided below.

9. Third-Party Services

Our Platform may contain links to third-party websites, payment gateways, or social media platforms.

We are not responsible for the privacy practices or content of such third-party services. Users are encouraged to review their respective privacy policies before sharing personal information.

10. Children’s Privacy

Our services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children. If such information comes to our notice, it will be removed promptly.

11. Marketing Communications

If you subscribe to our newsletters or promotional campaigns, we may send you emails, SMS, or WhatsApp communications.

You may unsubscribe at any time using the unsubscribe option or by contacting us directly.

12. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Updated versions will be published on this page along with the revised Effective Date. Continued use of the Platform constitutes acceptance of the updated Policy.

13. Contact Us

If you have any questions, complaints, or requests regarding this Privacy Policy, you may contact us:

Pure Hand Co.

Website: https://phpurehands.com

Email: Syed_afaq@yahoo.com 

Phone:+91 70064 96489

We will make reasonable efforts to respond to your queries within a reasonable time.

14. Governing Law

This Privacy Policy shall be governed by the laws of India.

Any disputes arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the location of the Company’s registered office.

15. Acceptance

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.