Thank you for shopping with Pure Hand Co. We are committed to delivering your orders safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered.
By placing an order on https://phpurehands.com, you agree to the terms outlined below.
1. Order Processing
Orders are processed within 1–3 business days after successful payment confirmation.
Orders are processed only on business days (Monday to Saturday), excluding public holidays.
During festivals, promotional events, or high order volumes, processing times may be slightly longer.
Once your order is processed and dispatched, you will receive a shipping confirmation via email or SMS with your tracking details (where available).
2. Shipping Coverage
We currently ship across India.
At present, we do not offer international shipping. If international shipping becomes available, this policy will be updated accordingly.
3. Estimated Delivery Time
Estimated delivery timelines are:
Metro Cities: 3–5 business days
Other Cities & Towns: 5–7 business days
Remote or Rural Areas: 7–10 business days
These delivery timelines are estimates and may vary depending on your location and courier service availability.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
From time to time, we may offer Free Shipping on selected products or orders above a specified value. Any such offers will be clearly mentioned on the Website.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable).
You can use the tracking number provided by the courier partner to monitor the delivery status of your shipment.
6. Delivery Attempts
Our courier partners will make delivery attempts at the shipping address provided during checkout.
If delivery cannot be completed due to:
Incorrect or incomplete address
Incorrect contact number
Customer unavailable at the delivery location
Refusal to accept the package
the package may be returned to us. Additional shipping charges may apply for re-dispatch.
7. Address Changes
Please ensure that your shipping address and contact details are accurate before placing your order.
Address changes may only be possible before the order is dispatched. Once the order has been shipped, we may not be able to modify the delivery address.
8. Delayed Deliveries
While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
Weather conditions
Natural disasters
Public holidays
Government restrictions
Transportation disruptions
Courier service delays
High order volumes
Pure Hand Co. shall not be held liable for delays caused by such events.
9. Damaged Packages
If you receive a package that appears damaged or tampered with, please:
Inspect the package before accepting delivery.
Take clear photographs of the package and product.
Contact our customer support team within 48 hours of delivery.
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.
10. Lost Shipments
If your shipment appears to be lost in transit, please contact us immediately.
We will coordinate with the courier partner to investigate the issue and keep you informed throughout the process.
If the shipment is confirmed as lost, we will provide a replacement or refund, as applicable.
11. Incorrect Shipping Information
Pure Hand Co. is not responsible for delays or non-delivery resulting from incorrect or incomplete shipping information provided by the customer.
Please verify your shipping details carefully before placing your order.
12. Contact Us
For any shipping-related questions or assistance, please contact us:
Pure Hand Co.
Website: https://phpurehands.com
Email: Syed_afaq@yahoo.com
Phone: +91 70064 96489
13. Policy Updates
Pure Hand Co. reserves the right to update or modify this Shipping Policy at any time without prior notice.
Any changes will be posted on this page with the revised Effective Date. Continued use of the Website after any changes constitutes your acceptance of the updated Shipping Policy.