Everything You Need to Know Before You Shop.
About Pure Hands
What is Pure Hands?
Pure Hands is a handicrafts and lifestyle brand offering selected traditional and contemporary products, including shawls, stoles, scarves, clothing and other handicraft collections.
What products do you offer?
Our collections include shawls, stoles, scarves, suits, clothing and selected handicrafts for the home. Product availability may vary.
Products & Craftsmanship
Will my product look exactly like the photographs?
We aim to represent our products accurately through photographs and descriptions. However, colours may appear slightly different depending on screen settings and lighting. Handmade products may also feature individual variations.
How do I know what material a product is made from?
Please refer to the individual product description for available material and craftsmanship details. If you need clarification before purchasing, contact us.
How should I care for my product?
Care requirements depend on the material and construction. Please read our Product Care guidance and the instructions provided with your item.
Orders & Payments
How do I place an order?
Browse our collections, select your preferred product and follow the checkout process on our website.
Can I enquire about a product before ordering?
Yes. Contact us with the product name or link, and we will help with the information available.
Can I place a bulk or corporate order?
Yes. Please visit our Bulk Orders or Corporate Gifting page to discuss your requirements.
Shipping & Returns
Do you offer international shipping?
Please refer to our Shipping & Delivery policy or contact us to confirm delivery availability, costs and applicable requirements for your destination.
How long will delivery take?
Delivery timelines depend on the destination, product availability and shipping arrangements. Please check the applicable delivery information during checkout or contact us for clarification.
Can I return or exchange a product?
Returns and exchanges are subject to our published Returns & Exchanges policy. Please review the policy before placing your order.
Wholesale & Business Enquiries
Do you work with retailers and international buyers?
We welcome enquiries from retailers, boutiques, importers and other potential trade partners. Visit our Wholesale & Exports page to learn more.
How can I contact Pure Hands?
Please use our Contact Us page or the contact details provided on our website.
Still Have Questions?
If you need further information, please get in touch. We will be happy to assist you.